What information do we collect? How do we use it?
When placing an order we collect your name, address, email address, telephone and credit card information. This information is stored confidentially and is only used to process your order and notify you of the order status. We collect the e-mail addresses of visitors to our site and aggregate (not personally identifiable) information on what pages visitors access. We use this information to monitor the use of the site and to improve its performance and usefulness. We also collect information you volunteer, such as survey responses, comments, purchasing and billing information, and your requests. Finally we collect email address for those who wish to receive coupons, promotions, and updates from PatagoniaNewHaven.com. This information we collect will not be sold or shared with any other company and is used for Patagonia New Haven only!
How do we protect customer information?
When you place orders or access your account information, we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, all of the customer data we collect is protected against unauthorized access.
How do we allow customers to update or change the information we collect?
Tell us what you think
We welcome your questions and comments about privacy. If you have any questions, please email us.